客服 (kèfú) refers to 'customer service' in Chinese. It encompasses the support and assistance provided to customers before, during, and after purchasing products or services. This term is commonly used in business contexts, particularly in retail and online services, to describe teams or departments that handle customer inquiries and issues.
HSK 5, 16 strokes, Hard
kèfú(ke4fu2) T4
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May 27, 2026
客服kèfú(ke4fu2)
客服 (kèfú) refers to 'customer service' in Chinese. It encompasses the support and assistance provided to customers before, during, and after purchasing products or services. This term is commonly used in business contexts, particularly in retail and online services, to describe teams or departments that handle customer inquiries and issues.
Strokes16Frequency#—DifficultyHard
Cultural Note
In Chinese culture, customer service is often viewed as a vital aspect of business success, especially in the e-commerce sector, where responsive service can significantly impact customer loyalty.
Memory Tip
Imagine a friendly '客' (kè, guest) sitting at a '服' (fú, to serve) desk, ready to help with any questions. This visual of a guest being served connects both the pronunciation and meaning of 客服.
About 客服
客服Simplified
16Strokes
—Radical
形容词xíngróngcíadjective (adj.)Part of Speech
#—Frequency Rank
HSK 3.0L5IntermediateHSKKL3CEFRB2
Podcast: 客服
Podcast: 客服
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AI Study Notes for 客服
Memory Mnemonic
Imagine a friendly '客' (kè, guest) sitting at a '服' (fú, to serve) desk, ready to help with any questions. This visual of a guest being served connects both the pronunciation and meaning of 客服.
Usage Notes
While 客服 is generally used in formal contexts, learners should be aware that informal variants like '客服人员' (customer service personnel) can also appear. A common mistake is confusing it with '顾客' (gùkè, customer), which refers to the buyer rather than the service team. Pay attention to the tones, as mispronouncing them can change the meaning.
HSK Study Tips
At HSK Level 5, students should focus on using 客服 in sentences related to business communications. This word connects with other vocabulary related to customer interactions and service, such as '投诉' (tóusù, complaint) and '满意' (mǎnyì, satisfaction).
Cultural Note
In Chinese culture, customer service is often viewed as a vital aspect of business success, especially in the e-commerce sector, where responsive service can significantly impact customer loyalty.
Common Mistakes
Learners often mistakenly use 客服 when they mean to refer to a customer (顾客, gùkè). For example, saying '我是一客服' (Wǒ shì yī kèfú) instead of '我是一名顾客' (Wǒ shì yī míng gùkè) to indicate being a customer.
AI-enhanced 2026-05-27
Pronunciation of 客服
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Cultural Notes for 客服
🏮Cultural insight
In Chinese culture, customer service is often viewed as a vital aspect of business success, especially in the e-commerce sector, where responsive service can significantly impact customer loyalty.
Frequently Asked Questions about 客服
You can say, '我需要联系客服' (Wǒ xūyào liánxì kèfú), meaning 'I need to contact customer service.'
Yes, 客服 is considered a formal term used in business contexts, especially in relation to customer interactions.
客服 refers to customer service, while 顾客 refers to the customer themselves.
