The most valuable thing a tutor account gives you is knowing what happened between lessons — not whether homework was submitted, but where someone actually stopped. This article is what the Progress tab shows and how to read it without turning it into surveillance.
Where to look
- Roster — Everyone at a glance — who is active, who is stalled, and the state of each assignment.
- Assignments — Per task: done, partway, or not started, with how far through.
- Progress — The analytical view — skills, assessments, modules and standards, by learner and across the group.
All three are tabs in the red banner, and each opens over whatever page you are on.
You and they see the same numbers
Every figure on your screen is computed from the learner’s own checkpoint record — the same one driving their progress bar, their XP and their stats.
That means there is no separate teacher-facing score to argue about. If your roster says an assignment is incomplete, their own lesson bar says the same thing, and you can point at the specific section.
Reading it usefully
- Look at where they stopped, not whether they finished — Everyone stops in the same place when a lesson is too hard. Three learners stalling at the same section is a teaching problem, not three motivation problems.
- Compare skills, not totals — A learner with strong reading and hollow listening needs a different next lesson from one who is evenly thin. The totals hide that; the skills view does not.
- Watch the gap between started and finished — Someone who opens everything and completes nothing is struggling. Someone who opens nothing is disengaged. Same low completion, opposite fixes.
- Treat inactivity as a question — A quiet week has a reason and the data will not tell you which one. That is what messaging is for.
The Learning Lab view
Beyond completion, the Lab shows what a learner knows across seven separate facets — meaning, character, pinyin, tone, listening, speaking and writing.
One thing catches every tutor out: facet access follows the learner’s plan, not yours. On a free account you see three facets even if you are on Pro Plus. That is intentional — the alternative would be selling you access to someone else’s data. See the Learning Lab for tutors.
What you cannot see
Nothing a learner typed. Not their conversations with the AI tutor, not their free-text answers, not their messages to anyone else. The analytics are built from outcomes — right, wrong, how long, how far — and no endpoint behind them selects typed text.
Group figures are also withheld below five learners, so a class median cannot be used to work out an individual in a group of three.
Common questions
Open their progress on that item. You will see which section is unfinished — usually the exercises. Both of you are reading the same checkpoint record, so there is a specific answer rather than a disagreement.